Help Center
How can we help you?
Find guides and answers organized by topic. Browse a category below to learn more.
Getting Started
Set up your account, choose a phone, and get started with The Genius Friends.
View guides
Buying & Payments
Payment plans, daily payments, and buying out your device.
View guides
Device Lock and Access
Understanding device locks, unlocking, and access control.
View guides
Phone Usage and Customer Education
How to use your phone and get the most from your device.
View guides
Returns and Refunds
Return policies, refund processes, and what to expect.
View guides
Repair and Warranty
Device repairs, warranty coverage, and service requests.
View guides
Account and Ownership
Managing your account and completing ownership transfer.
View guides